Refund policy
Refunds & Returns Policy
At Candy Aloré, every cap is carefully handmade with attention to detail. We hope you'll love your purchase, but if you're not completely satisfied we're here to help.
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, free from marks, odours, make-up or any wear and in its original packaging. You’ll also need the receipt or proof of purchase.
Because we are able to resell our handmade pieces, handmade and personalised caps may be returned, provided they meet the conditions above.
Non-Returnable Items
For hygiene and quality reasons, we can't accept returns on items that have been worn, damaged after delivery, altered or returned without their original packaging.
Faulty, Damaged Or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong items, please contact us within 14 days of receiving your order. Please include your order number and photos of the issue so we can resolve it as quickly as possible. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Return Shipping
Customers are responsible for return postage cost unless the item is faulty, damaged, or sent in error. Items sent back to us without first notifying us via email will not be accepted.
We recommend using a tracked delivery service, as Candy Aloré can't be responsible for returns lost in transit.
To start a return, you can contact us at candyaloreCS@gmail.com. Please note that returns will need to be sent to the following address: 82, Unit A, James Carter Road, Mildenhall, United Kingdom, IP28 7DE.
You can always contact us for any return question at candyaloreCS@gmail.com.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome. If approved, your refund will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at candyaloreCS@gmail.com.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.